If you decide to cancel your order or change your shipping address, please contact us within 1 hour of your order being placed. We will do our best to make the change, however we cannot guarantee any changes beyond 1 hour of your order being placed. We apologize for any inconvenience and will do our best to assist you.

Once your order is placed, you will receive a confirmation email sent to the email associated with your order. Please note that orders placed on weekends will begin processing the following Monday.

The order status will be listed as 'Unfulfilled' until it has shipped. You will receive an email with shipping confirmation and a tracking number once your order is labeled. Tracking information will be updated within 1 business day from that point. You may check the history of your orders and status by logging into your account.

All prices are displayed in USD. If shopping Internationally, consider the price conversion from USD to your country's currency, because the price listed at checkout may differ from your bank statement.

VICI accepts American Express, Mastercard, Visa, JBC, Diners Club, and Discover. To ensure the safety of your purchase, debit or credit cards issued by local banks which do not carry one of these logos will not be accepted. We recommend PayPal as an alternative. Add funds to your PayPal account through any method and then use our single-click PayPal express checkout feature to complete your order.

VICI is required to collect Sales Tax per each State's Guidelines. The tax rate applied to your order will be the combined state + local rate for the shipping address on the order.

Klarna, Afterpay, and Shop Pay Installments payments can be made in 4 interest-free installments allowing your payments to be automatically charged to your preferred debit or credit card every 2 weeks. These options are only available for United States customers.

Please note, Klarna Installments are only available on select US orders from $35 - $1,000. If you have any questions about payments made with Klarna, Afterpay or Shop Pay please contact their support teams.

Klarna, Afterpay, Shop Pay, and PayPal purchases are subject to VICI’s standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment.

If you have returned your order - partial or full - and you have not paid off all your installments, then you will continue to pay off those installments until they are complete for the full purchase amount, and you will receive an E-Gift Card for the full amount of the item(s) once returned.

Promo codes are valid for a set % off on all eligible merchandise online at vicicollection.com. Capsule Collections, Select Edit and Partner Collections, Collaboration Collections, Flash Sale, Style Steals, Steals of the Day, Billini Shoes, Project Social T, and 4th & Reckless are excluded and NOT Eligible for a Discount. Items marked as Sale or Final Sale are also excluded unless otherwise specified. Offer not valid at VICI retail stores. Apply the discount code at checkout. Taxes, shipping, and handling fees are excluded from any discount. VICI reserves the right to modify or cancel promotions at any time without notice.

Codes can be combined with other discount codes and offers. The best offer will be calculated at checkout if multiple codes are applied.
Promotional Codes are only available online and for limited times. They are not valid in store.

How do Vici Bucks work?
This promotion is a gift we offer for a limited time only. If the total of your order meets one of the minimum requirements, an E-gift card for the earned amount will be automatically sent to your email to use towards a future purchase. Orders cannot be combined to meet the total amount required for the offer and this offer cannot be retroactively applied to previous orders.
VICI BUCKS have a pre-determined expiration date and will automatically expire after that. This does not apply to VICI BUCKS issued prior to March 8, 2020.
VICI BUCKS can be redeemed online at checkout.

Yes, you can combine promo codes with any E-Gift Card/Store Credit codes. When checking out, enter the E-Gift Card code first and then enter the promotional code.
VICI is not responsible if the promotional code is not entered at checkout.
Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not the method of payment breakdown.

If you decide to preorder an item on our website, please note the following:

Our Preorder Items are best-selling VICI pieces that have previously been in-stock and sold-out.

The estimated arrival date for the item will be displayed on the product page.

Payment is charged immediately at checkout. If you are ordering a Preorder item with an In-Stock item, you will only be charged Shipping once. We will not charge you again once your Preorder has shipped.

If you need to cancel/update your Preorder, please contact our Customer Care team. Preorders can only be canceled for a full refund before the item ships. Once your item has shipped, the return falls under our regular return policy for store credit only.

For Returns on Preorders, you have 30 days from the day the order has shipped - not the date on the original invoice as this is the Order date.

These are Special Ordered directly from our Vendors for VICI exclusively. Preorders can take anywhere from 1-8 weeks depending on the fabric, manufacturing, quantity, and details of the item.

Preorder items are not eligible for Express and Next Day Shipping, as these items often ship separately at a future delivery date.

We highly recommend reviewing all order information before submitting as we work hard to ensure that your order is processed and shipped as quickly as possible.

If there are any questions regarding your order or returns, please
contact our Customer Care team at (844) 478-8424

For international orders, Delivered Duties Paid (DDP) will be included in the final amount of your order upon checkout! This will provide our customer with 100% visibility to fully landed costs, faster delivery with no delays or unanticipated fees at delivery.

VICI is not in control of any country specific tariffs or duties imposed on your order by your respective government. If you used a promotional code on your order, you will be charged taxes + duties on the original price of the items.

We are unable to deliver to International Post Office (PO) box addresses. Our international courier can only accept deliveries to standard addresses.

Orders submitted after 11AM PST on Fridays will be processed the following Monday, as our warehouse is closed on Saturday + Sundays. In the event of a holiday falling on a Monday, your order will be processed on the subsequent Tuesday.

Preorder items are not eligible for Express and Next Day Shipping, as these items often ship separately at a future delivery date.

VICI is not responsible for lost or stolen packages. If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order.
Please confirm your address and all information before submitting your order at checkout.

OUR HOLIDAY RETURN POLICY IS EFFECTIVE STARTING NOVEMBER 23, 2024.

We have an extended Return Policy In-store + Online. You have up to two weeks after Christmas Day, which is January 8, 2025, to return an In-store or Online Purchase. Items purchased prior to November 23, 2023 are not eligible for the Holiday Return Policy. Full priced items may be returned for Store Credit Only. We do not offer Refunds to Method of Payment.

For more details and to initiate a return, visit our Returns Center.

VICI will accept returns and exchanges within 30 days of fulfillment. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial. Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed.

We offer free returns for STORE CREDIT ONLY. Store credit never expires and is issued instantly once your return is accepted. Returns are free for U.S & Canada returns only. We do not offer or accept returns for all other international returns.

Items listed below are NOT eligible for Returns or Exchanges:
Final Sale Items
Last Chance Sale Items
Flash Sale Items
Style Steals Items
All Accessories (Jewelry, Hats, Scarves, Sunglasses, Belts & Handbags)

To initiate a return, please visit our Returns Center!

High Volume Return Policy

VICI reserves the right to charge a restocking fee of $4.99 per item to customers that show high volumes of return activity, which is defined as: i) $3,000 of returns in a 12-month period, combined with a return rate of 80% or more or (ii) $1,500 of returns in a 6-month period, combined with a return rate of 80% or more.

The return rate is calculated as the dollar amount of returns over the relevant period divided by the dollar amount of purchases over the same period. Customers who fall within the above criteria will be subject to a modified return policy, which may include but is not limited to, ineligibility for free return shipping, a restocking fee and/or refusal of returns.

Returns are for United States and Canada orders only. We do not offer or accept returns for all other international returns.

To start a return, please visit our Returns Center! Once you enter your order number and zip code, you will be prompted with eligible return items from your order. Please select which items you want to return. Once you complete the Returns process, please select which return method you prefer: Return Bar drop-off or a prepaid shipping label to be dropped off with the carrier. From there, you will be emailed a QR code for your return bar drop-off or a pre-paid UPS shipping label. Online returns are also accepted at our Nashville store and Venice Popup.

For accurate store credit processing, it's essential that your return matches the items you originally selected when generating your return label. Please refrain from including any extra items or combining this return with another.

An emailed E-Gift Card will be instantly delivered after your return has been accepted by either a return bar representative or a UPS carrier. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order.

To initiate an exchange, please visit our Returns Center! Once you enter your order number and zip code, you will be prompted with eligible exchange items from your order. Please select which size you want to exchange. Once you complete the Returns process, please select which return method you prefer: Return Bar drop-off or a prepaid shipping label to be dropped off with the carrier. From there, you will be emailed a QR code for your return bar drop-off or a pre-paid UPS shipping label.

Please note that we only offer Exchanges for the same item in a different size, if available, and you are only allowed an Exchange 1 Time Per Item. Once your Exchange has shipped, you will receive an email with your tracking details. Exchanges are available for customers in the U.S. and Canada only.

We stand behind our products and want you to be satisfied with them! If you received a damaged or defective item, please contact our customer care team within 48 hours of receiving the damaged item so we can rectify it for you right away.

Klarna, Afterpay & Shop Pay purchases are subject to VICI's standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment.

If you have returned your order - partial or full - and you have not paid off all of your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive an E-Gift Card for the total amount of the item(s) being returned.

If you have any questions about payments made with Klarna, Afterpay or Shop Pay please contact their support teams.

To ensure delivery by each holiday, please place your order by 11 AM PT on the following dates:

Thanksgiving

• Standard Shipping: Order by 11/20/2024
• Express Shipping: Order by 11/21/2024
• Next Day Shipping: Order by 11/25/2024

Christmas

• Standard Shipping: Order by 12/16/2024
• Express Shipping: Order by 12/18/2024
• Next Day Shipping: Order by 12/22/2024

New Year’s Eve

• Standard Shipping: Order by 12/20/2024
• Express Shipping: Order by 12/23/2024
• Next Day Shipping: Order by 12/27/2024